Ongoing Support for Your Live eCommerce Site

After your eCommerce site launches, get the dedicated support you deserve. Our U.S.-based experts offer unlimited help—no tiers, no limits. We’re your dedicated partner ensuring long-term success and growth.

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Expert Support, Included With Your Subscription

Nomad eCommerce includes support as part of your standard subscription. Our U.S.-based team is available to handle everything from daily questions to major integration projects, ensuring you are never left on your own.

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Reach our support team by phone, email, or live chat during business hours.

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Use our emergency line for critical overnight issues

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Fast SLA response times measured in hours, not days

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Dedicated account manager for regular check-ins and strategic guidance

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Secure support portal with knowledge base updated monthly

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Training videos and articles to help you grow and maintain your site

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Managed integration support, so changes to your other software (new ERP/CRM) don't disrupt your site

The Benefits of Nomad Support

No Surprise Support Fees.

Customers don’t have to budget extra for support—they get unlimited help as part of their existing subscription.

Talk to a Real Person.

Customers always get to speak with real humans, not a machine or faceless ticket queue.

Get Help Your Way.

Call, email, or use the online chat. We make it easy to get in touch.

Fast, Reliable Help When You Need It.

We provide timely, responsive support—including after hours when needed—so you’re never left waiting in critical moments.

A Dedicated Account Manager.

No need to re-explain the basics every time you call.

Support that Helps You Grow.

Our team doesn’t just fix problems—they help you use the Nomad platform to build your business.

What Our Customers Say About Us

It is great working with the team at Nomad; they were always right there to help and take care of any issues. They are a reliable team, and that’s key.

— Bob Matsukawa, CEO of Miya Company

We have a good relationship with the Nomad team. Any questions or support inquiries we make are responded to quickly and honestly.

—Walter Vaughan, VP of IT, for Steele Rubber

Nomad Support FAQ

Who do I contact if something breaks or I need help?

After your site goes live, our U.S.-based support team takes over from the project team. You can reach them directly by phone, email, or chat—whatever works best for you.

What’s included in support, and what costs extra?

Support is unlimited and included in monthly subscription—no tiers, no hourly fees.

How fast do you respond to issues?

We respond to support requests within four business hours. For urgent, business-stopping issues, we offer an after-hours emergency line to get you help even faster.

Is Nomad hosting secure and PCI compliant?

Yes. Our hosting model meets PCI Level 1, SOC 2, and HIPAA-compliant standards with managed SSL certificates and secure access controls.

What support is available outside of business hours?

Yes—after-hours support is available for site outages or checkout failures. All other issues will be handled during standard business hours through our regular support channels.

Can we request changes or enhancements after launch—and how does that process work?

Yes—you can request changes anytime. Just reach out through support. We’ll review the request, confirm scope, and let you know if it’s covered or needs to be quoted before we proceed.